Refund & Returns Policy

Thank you for shopping with Viral T-Shirt Shops. We want you to be satisfied with your order and understand how returns, replacements, cancellations, and refunds are handled.

Because many of our products are made to order, our return policy differs from that of retailers selling pre-stocked merchandise.

Please review this policy before placing your order.

Made-to-Order Products

Many products sold by Viral T-Shirt Shops are produced specifically after an order is placed.

For this reason, we generally cannot accept returns or exchanges solely because of:

  • Ordering the wrong size
  • Selecting the wrong color
  • Changing your mind after purchase
  • No longer wanting the product
  • Personal preference regarding fit when the correct size was supplied

Please carefully review the product information, color selection, and Size Guide before completing your purchase.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Damaged, Defective or Misprinted Items

If your item arrives damaged, defective, or with a significant printing or manufacturing problem, please contact us promptly after receiving your order.

Please provide:

  • Your order number
  • The email address used for the order
  • A description of the problem
  • Clear photos showing the entire product
  • Close-up photos clearly showing the defect or damage

We will review the information provided and determine the appropriate resolution.

Depending on the circumstances, an eligible claim may result in a replacement or refund.

Incorrect Items

If you receive an item that is materially different from what you ordered — such as the wrong product, size, or color — please contact us promptly.

Include your order number and clear photos of the item received.

Once the issue has been verified, we will provide an appropriate resolution.

Reporting a Problem

Please inspect your order after delivery and contact us as soon as reasonably possible if there is a problem.

Providing complete information and clear photographs helps us review claims more efficiently.

Claims submitted after an extended period may be more difficult to verify, so we recommend contacting us promptly after discovering an issue.

Wrong Size Ordered

Customers are responsible for selecting the correct size before completing an order.

Please use the measurements provided in our Size Guide rather than relying solely on your usual size, as sizing can vary between garment styles.

If the product delivered matches the size selected on your confirmed order, we generally cannot provide a free replacement or refund solely because the size does not fit as expected.

If we sent a different size from the one shown on your order confirmation, please contact us so we can review the issue.

Color & Print Variations

Product images are intended to represent our products as accurately as reasonably possible.

However, minor differences may occur because of:

  • Monitor and mobile display settings
  • Garment material and color
  • Printing methods
  • Production variations
  • Lighting used in product photography or mockups

Minor variations in color, print placement, or appearance that are normal to the production process are generally not considered defects.

Order Cancellations

Because made-to-order products may enter production shortly after an order is submitted, cancellation requests should be made as soon as possible.

If your order has not entered production, we may be able to cancel it.

Once production has started, cancellation may no longer be possible.

Submitting a cancellation request does not guarantee that the order can be cancelled.

Order Changes

If you need to change:

  • Size
  • Color
  • Shipping address
  • Product selection
  • Other order information

please contact us as soon as possible.

We will try to assist if the order has not entered production or shipment, but changes cannot be guaranteed.

Returns

Please do not send products back without contacting us first.

If a physical return is required for an approved claim, our support team will provide instructions.

Items returned without authorization may not be eligible for a refund or replacement.

Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Processing times are controlled by the applicable financial institution and may vary.

Shipping charges and other fees may be non-refundable except where required by law or when the refund results from an error for which we are responsible.

Replacement Orders

For eligible damaged, defective, misprinted, or incorrect products, we may offer a replacement instead of a refund where appropriate.

Replacement production and shipping times may be similar to those for a standard order.

We will provide available information after your claim has been reviewed.

Lost or Missing Packages

If tracking shows that your package has not been delivered or appears to be delayed, please review our Shipping Policy and contact us if additional assistance is needed.

If tracking shows Delivered but you cannot locate the package, please first check:

  • Your mailbox and delivery area
  • With household members
  • With neighbors
  • With building management or reception
  • Directly with the shipping carrier

If the package still cannot be located, contact us with your order number and tracking information so we can review the situation.

Refused or Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information.

Orders returned because of an incorrect or incomplete address, refusal of delivery, or other circumstances outside our control may not automatically qualify for a free replacement or full refund.

Please contact us if your package is returned to sender so we can review the available options.

How to Request Assistance

If you believe your order qualifies for a refund, replacement, or other resolution, please visit our Contact Us page.

Include:

  • Your full name
  • Order number
  • Email address used to place the order
  • Description of the issue
  • Clear supporting photographs when applicable

Our support team will review your request and respond with the next steps.

Questions?

If you have questions about this Refund & Returns Policy, please contact us before placing your order.

Thank you for shopping with Viral T-Shirt Shops.