Frequently Asked Questions
Welcome to the Viral T-Shirt Shops FAQ. Here you’ll find answers to common questions about ordering, sizing, production, shipping, tracking, returns, and more.
Orders
How do I place an order?
Browse our store and select the product you would like to purchase. Choose your preferred size, color, and quantity, then click Add to Cart.
When you’re ready, proceed to checkout, enter your shipping and payment information, and review your order before completing your purchase.
How do I know if my order was placed successfully?
After successfully completing checkout, you should receive an order confirmation containing your order details.
Please make sure the email address entered during checkout is correct and check your spam or junk folder if you don’t see the confirmation.
Can I change my order after placing it?
Because many of our products are made to order, orders may enter production shortly after they are placed.
If you need to change a size, color, shipping address, or other order information, please contact us as soon as possible.
We cannot guarantee that changes can be made once production or fulfillment has started.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel an order.
If production has not started, we may be able to process your cancellation. Once an order has entered production, cancellation may no longer be possible.
Products & Sizing
How do I choose the right size?
Please review the Size Guide available on our website before placing your order.
Measurements and fit may vary between product styles, so we recommend checking the sizing information for the specific item you’re purchasing.
What if I order the wrong size?
Please double-check your selected size before completing checkout.
Because many products are made specifically for each order, we may not be able to offer an exchange when the correct item was produced according to the size selected at checkout.
Please review our Refund & Returns Policy for complete details.
Will the printed colors look exactly like they do on my screen?
We make every effort to display product colors and designs accurately.
However, colors may vary slightly due to screen settings, device displays, garment colors, printing processes, and other production factors.
Small variations are normal and do not necessarily indicate a defect.
Production
Are your products made to order?
Many products sold by Viral T-Shirt Shops are made to order.
This means your item may be produced after your order is placed rather than taken from pre-produced inventory.
How long does it take to prepare an order?
Orders require processing and production before shipment.
Production times can vary depending on the product, order volume, season, and fulfillment location.
Please visit our Shipping Policy for current processing and estimated delivery information.
Shipping & Delivery
Where do you ship?
Available shipping destinations are displayed during checkout.
Shipping availability, rates, and estimated delivery times may vary depending on the destination and products in your order.
How much does shipping cost?
Shipping costs, when applicable, are calculated based on your order and delivery destination.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
How long will my order take to arrive?
Total delivery time generally consists of:
Processing/Production Time + Shipping Time
Estimated delivery times are not guaranteed and may be affected by carrier delays, holidays, severe weather, peak seasons, customs processing, or other circumstances outside our control.
Please see our Shipping Policy for additional information.
How can I track my order?
When tracking becomes available, tracking information may be sent to the email address associated with your order.
You can also visit our Track Order page when tracking is available for your shipment.
My tracking says delivered, but I haven’t received my package. What should I do?
First, please check around your delivery location and ask household members, neighbors, building management, or reception staff who may have accepted the package.
You may also want to contact the shipping carrier directly for additional delivery information.
If you still cannot locate the package, please contact us with your order number and tracking information.
Returns, Refunds & Problems
What should I do if my item arrives damaged or defective?
Please contact us promptly and provide:
- Your order number
- A description of the issue
- Clear photos showing the item and problem
Our support team will review the information and determine the appropriate solution according to our Refund & Returns Policy.
What if I receive the wrong item?
If you receive an item that does not match your confirmed order, please contact us with your order number and clear photos of the item received.
We’ll review the issue and assist you.
Do you accept returns?
Return and refund eligibility depends on the circumstances and the condition of the product.
Because many products are made to order, different conditions may apply compared with traditional pre-stocked merchandise.
Please read our Refund & Returns Policy before requesting a return.
When will I receive my refund?
If a refund is approved, it will be issued to the applicable payment method.
The time required for the funds to appear can vary depending on the payment provider or financial institution.
Payments
What currency are prices displayed in?
Prices displayed on our store are shown in the currency indicated on the website and during checkout.
Please review the final order total before completing your purchase.
Is my payment information secure?
We use secure checkout technology and supported payment processors to process transactions.
Payment information is handled through the applicable payment provider and checkout system.
Still Need Help?
If you couldn’t find the answer you were looking for, please visit our Contact Us page.
When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you more efficiently.
Thank you for shopping with Viral T-Shirt Shops.